I'll wager one of the most often forgotten steps in a vCenter installation is the installation of the Windows sysprep files. It's easy to forget because vCenter gives the false indication of functioning without them, until you try to perform a Windows guest customization.
Install the sysprep files to this location:
C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep
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Install the sysprep files to this location:
C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep
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